Privacy Policy

Last updated: 01/08/2024

Welcome to East Brothers Timber. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eastbros.co.uk.

1. Information We Collect

We may collect and process the following data about you:

Information You Give Us

• Contact Information: Name, email address, phone number, and address.
• Account Information: Username, password, and other registration details.
• Payment Information: Credit/debit card details and billing address.
• Correspondence: Records of your communication with us.

Information We Collect Automatically

• Technical Data: IP address, browser type, operating system, and access times.
• Usage Data: Information about how you use our Site, such as pages visited and links clicked.
• Cookies: Information collected through cookies and similar tracking technologies.

Information We Receive from Third Parties

• Third-Party Services: Information from third-party services you link to our Site, such as social media accounts.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To deliver and maintain our services, process transactions, and manage your account.
• To Improve Our Site: To understand how users interact with our Site and to enhance its functionality and user experience.
• To Communicate with You: To respond to your inquiries, send administrative information, and provide customer support.
• To Market to You: To send you promotional materials and offers, subject to your preferences and consent.
• To Comply with Legal Obligations: To fulfill our legal obligations and protect our legal rights.

3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
• Business Partners: Partners with whom we collaborate to offer you services or promotions.
• Legal Authorities: When required to comply with legal obligations or protect our rights and interests.
• Third Parties with Your Consent: Any other third parties with your explicit consent.

4. Your Rights

You have the following rights regarding your personal data:

• Access: The right to request access to your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Removal: The right to request deletion of your personal data under certain conditions.
• Restriction: The right to request restriction of processing your data.
• Data Portability: The right to request transfer of your data to another service provider.
• Objection: The right to object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. International Transfers

Your data may be transferred to and processed in countries outside the UK and the European Economic Area (EEA). We will take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to collect and use personal data. For more information, please refer to our Cookies Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Mail@eastbros.co.uk